Refund Policy
Last updated: October 1, 2026
This policy is part of the Terms of Service. It explains when credits and payments are returned. In short: a pack can be refunded within 14 days if you haven't generated anything since buying it; used credits cannot be refunded; failed generations and verified technical defects return the credit.
1. Failed generations
If a generation fails for any reason, its credit is returned to your balance automatically. You don't need to contact us.
2. Unused packs — 14 days
2.1. You can withdraw from the purchase of a credit pack within 14 days of payment if you have not generated any Song since that payment. Once a Song has been generated after the payment, the pack is no longer eligible, whichever credits were used.
2.2. To request a refund, write to [to be filled: support email] from your account email with the payment date and amount.
2.3. Card payments are refunded to the same card. Cryptocurrency payments are refunded in the same coin and network to a wallet address you provide, for the US-dollar amount you paid, minus the network fee. Refunds are processed within [to be filled: number of days, e.g. 14] days of approval.
3. Used credits
A Song is digital content created and delivered immediately at your request. Before paying you agree that the Service starts immediately and that you lose the right of withdrawal for credits you use. Used credits are therefore not refundable.
4. Technically defective Songs
4.1. A Song is defective if it is silent, shorter than 30 seconds, cut off, or does not play.
4.2. Report a defective Song to [to be filled: support email] within 14 days of generation, with its title. We check the file and, if the defect is confirmed, return the credit to your balance.
4.3. A Song that has been downloaded counts as delivered and is not eligible for a credit return. Listening in the browser does not count as downloading — listen before you download.
4.4. Not liking the result — the style, voice, lyrics or mix — is not a defect. Every generation is unique and you can generate again.
5. What we don't refund
- credits used for Songs that were delivered, including downloaded Songs;
- packs after which any Song was generated, or requests made more than 14 days after payment;
- credits cancelled under the Terms (duplicate accounts, errors, chargebacks, breaches);
- funds lost because of a wrong coin, network or address chosen by the payer;
- promotional or free credits.
6. Abuse
We may refuse refunds and close accounts that repeatedly request refunds for delivered content, dispute payments in bad faith or try to obtain Songs without paying for them.
7. Your rights
Nothing in this policy limits rights you have under mandatory consumer law.